Terms & Conditions
-Processing Time (for all products)-
Standard processing/Build time listed for each product is a rough estimate and your order could be delayed by holidays, events, rush orders, retailer orders, and/or repairs. If you have a deadline, we recommend you include rush order option to your order. Keep in mind that changes in specifications made during processing can also cause delays.
Rush processing/build time is performed within the following timeline: standard processing time - 75%. Changes in specifications made during processing can cause delays.
- Shipping (for all customers)-
All products are shipped via United States Post Service (USPS). First Class, Priority, and Express are available to select at customers discretion. Delivery time for each option are estimations. For international (Outside USA) customers: We strongly advise to select USPS Express when purchasing through our website for fastest and most reliable shipping or USPS Priority as a cost effective alternative albeit no tracking. Be aware that the customer is liable for any loss incurred if shipping option you select has no tracking.
-Warranty (for earphones, cables, adapters, amplifiers)-
PLUSSOUND offers 1-year warranty for components, labor, and return shipping commencing with the shipping date of the original purchase. Warranty is transferable providing there is documentation of the original purchase. Warranty does not cover cosmetic imperfections nor does it cover damage by the owner as a result of accidents, abuse, wear, tear, modifications, misuse, acts of God, misapplications, and unauthorized 3rd party services. Products that are out of warranty can/may be repaired or replaced for a fee, at our discretion. Contact PLUSSOUND prior to shipping item(s) back for instructions.
For handcrafted products: All sales are final. No exceptions.
For earphone, earplugs and amplifiers: You are able to return within 15 days, which is subject to 15% restocking fee minus shipping cost. The product and accessories must be returned in "as-new" conditions with original box and packaging.
For accessories and DIY components: You are able to return within 15 days for refund minus shipping cost. The item(s) must be returned in "as-new" conditions.
For third party: Products sold through our website are subject to the respective manufacturer's warranty.
For returns, we recommend you insure your product when shipping back as we are not responsible for lost or missent package(s).
-Rights (for all products)-
PLUSSOUND reserves the right to modify products performance and specifications at any time and without notice.